Order Processing

  • Normal order processing can take between 1-5 business days (Monday – Friday).
  • This is both to process your franking machine order and set up the Royal Mail Licence for you.

Shipping & Delivery

  • All orders are shipped free of charge.
  • We’ll send an email confirming dispatch.
  • Orders are sent on a 48 hour delivery service – so will normally arrive in 2 business days.

Signature Confirmation

  • Orders may require a signature at time of delivery, in the event a signature cannot be obtained, a contact name will be requested at the point of delivery of the person who has accepted the goods.
  • The delivery service will normally make 2 attempts to deliver, excluding weekends and bank holidays. If unsuccessful, goods will be returned to Quadient and we will attempt to make contact to re-arrange delivery.